CUSTOMER SATISFACTION SURVEY

Dear Guest,
Thank you for your support of Three on the Bund. Your complete satisfaction is what we strive for. We welcome all constructive comments as an opportunity to improve our products and services.

Date

Please select the outlet you wish to comment on:

Evian Spa	Shanghai Gallery of Art	Jean Georges	Nougatine
Whampoa Club	New Heights	The Cupola	HOW

How often do you visit?

Once a week or more

Once a month or more

Once every three months or more

First time visit

How did you learn about Three on the Bund?

Media coverage /Publication		(the name of the media)
Internet		(the name of the website)
Guide Book / Map		(the name of the guide book or map)
Bank / Credit Card Brochure		(the name of the bank)
Three on the Bund website
Friend or Colleague
Travel Agency
Other		(please specify)

Which of the following best describes your experience?

1. Overall experience
Excellent	Good	Average	Disappointed

2. Ambience and surroundings
Excellent	Good	Average	Disappointed

3. Service and efficiency
Excellent	Good	Average	Disappointed

4. Staff knowledge and attentiveness
Excellent	Good	Average	Disappointed

5. Food quality and presentation
Excellent	Good	Average	Disappointed

6. How likely would you visit again?
Very likely	Likely	Unlikely

Please complete the following details:

Last Name

Frist Name

Gender

Male

Female

Nationallity

Birthday

Age

Under 20

20-30

31-45

Over 45

Company

Title

Telephone

Mobile

Email

Shanghai Resident

Resident of another Chinese City

Overseas Traveler

YES I would like to receive information on the following:

Art Exhibitions	Cooking Demonstrations
Wine Dinners and Tastings	Spa, Wellness, and Beauty
Business Seminars or Conferences	Parties or Charity Events
Special Dining Promotions	Three Talk Guest Speaker Series